MYZO supports 11 languages to serve users worldwide. If you have changed your language setting but the interface still displays the old language, this guide helps you troubleshoot and fix the problem.

Refresh the Page

The simplest fix is often a page refresh. After changing your language in Settings, force a refresh:

Operating System	Keyboard Shortcut
Windows	F5 or Ctrl+R
Mac	Cmd+R
Linux	F5 or Ctrl+R

A standard refresh should apply your new language setting immediately.

Force a Hard Refresh

If a normal refresh does not work, try a hard refresh to bypass cached content:

Operating System	Hard Refresh Shortcut
Windows (Chrome/Edge)	Ctrl+Shift+R
Windows (Firefox)	Ctrl+F5
Mac (Chrome/Safari)	Cmd+Shift+R
Mac (Firefox)	Cmd+Shift+R

A hard refresh forces the browser to reload all page resources without using cached versions.

Clear Browser Cache

Old cached content can override your new language setting. Clear your browser cache to remove stored data:

Steps to Clear Cache

Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
Select Cached images and files
Set time range to Last hour or All time
Click Clear data
Return to MYZO and refresh the page

After clearing cache, your language preference should display correctly.

Verify Your Setting Was Saved

Sometimes the language change does not save properly. Double-check that your preference is recorded:

Go to Settings
Click on Language
Verify your preferred language is selected
If the correct language is not selected, select it again
Click Save Language
Wait for the confirmation message

If you see a success message but the language does not change, continue with the next steps.

Log Out and Log Back In

A fresh login can apply language settings that are not updating:

Click Logout in the sidebar
Close your browser completely
Open your browser again
Go to MYZO and log in
Check if the language is correct

This process resets your session and applies stored preferences from scratch.

Check Browser Language Settings

Your browser may have language settings that conflict with MYZO:

How Browser Language Affects MYZO

Some browsers send language preferences with every request
MYZO may detect browser language on first visit
Conflicts can cause unexpected language display

How to Check Browser Language

Chrome:

Go to Settings
Click Languages
Review your preferred languages

Firefox:

Go to Settings
Click Language
Check your content language preferences

Safari:

Go to System Preferences
Click Language and Region
Review your preferred languages

If your browser language differs from your MYZO setting, try matching them or setting your browser to a neutral language.

Supported Languages

MYZO currently supports these languages:

Language	Native Name
English	English
Romanian	Romana
Spanish	Espanol
French	Francais
German	Deutsch
Italian	Italiano
Portuguese	Portugues
Russian	Russkiy
Chinese	Zhongwen
Japanese	Nihongo
Arabic	Arabiya

If your preferred language is not in this list, MYZO will default to English.

Try a Different Browser

Testing in a different browser helps identify if the issue is browser-specific:

Open a different browser (Chrome, Firefox, Safari, or Edge)
Go to MYZO and log in
Go to Settings and change language
Check if the language changes correctly

If the language changes in a different browser, the problem is with your original browser's settings or extensions.

Clear All Site Data

As a final step, clear all MYZO data from your browser:

Chrome

Go to Settings
Click Privacy and Security
Click Site Settings
Click View permissions and data stored across sites
Search for MYZO
Click the trash icon to delete all data

Firefox

Go to Settings
Click Privacy and Security
Find Cookies and Site Data
Click Manage Data
Search for MYZO
Click Remove All Shown

After clearing site data, log in again and set your language preference.

When to Contact Support

Contact support if:

You have tried all troubleshooting steps
The language still will not change
You see error messages when saving language settings

Include this information in your support request:

Your browser name and version
Your operating system
What language you want to use
What language keeps appearing
What troubleshooting steps you already tried

Need more help? Visit our Help Center or contact support.

Language Not Changing