Links Not Working
If links on your MYZO profile are not working correctly, this guide helps you diagnose and fix the problem.
Check URL Format
The most common issue is incorrect URL formatting. Your URLs must:
- Start with
https://orhttp:// - Be complete without any missing characters
- Have no typos
| Incorrect | Correct |
|---|---|
| twitter.com/username | https://twitter.com/username |
| www.example.com | https://www.example.com |
| linkedin.com/in/name | https://linkedin.com/in/name |
Test the Link Directly
Copy the URL and paste it directly into your browser address bar:
- If it works in the browser, the issue may be with how it was saved in MYZO
- If it does not work in the browser, the destination website has a problem
Social Link Validation
Social links must match the platform you selected:
| Platform | Valid Domains |
|---|---|
| twitter.com, x.com | |
| linkedin.com | |
| instagram.com | |
| facebook.com | |
| GitHub | github.com |
If you receive validation errors, ensure the URL matches the platform you selected.
Blocked URLs
Some URLs are blocked for security reasons:
- Known phishing websites
- Malware distribution sites
- Other dangerous domains
If a URL is blocked, you will see an error message. If you believe the URL is incorrectly blocked, contact support.
Link Not Appearing on Profile
If your link was saved but does not appear:
- Verify you saw the "Saved" confirmation
- Check that your profile is set to public
- Perform a hard refresh: Ctrl+F5 (Cmd+Shift+R on Mac)
- Clear your browser cache
Wrong Preview Image
Link previews are fetched automatically when you add a URL. If the preview looks incorrect:
- The destination site may not have proper Open Graph meta tags
- Try removing the link and adding it again
- The website may have changed its preview image since you added the link
Links Opening in Same Tab
By default, links open in a new tab. If links are opening in the same tab:
- Check your browser settings
- Some browsers have extensions that modify link behavior
Need more help? Visit our Help Center or contact support.