If your MYZO profile is not loading, there are several possible causes. This guide walks you through troubleshooting steps to identify and fix the problem.

Check Profile Visibility

The most common reason a profile will not load is that it is set to private.

To check your visibility settings:

Go to your Dashboard
Find the Make profile public toggle in the About Me section
Make sure it is turned ON

If your profile is private, visitors will see a "Profile not found" message.

Clear Your Browser Cache

Old cached data can cause loading problems. Clearing your cache often fixes these issues.

How to Clear Cache

Browser	Keyboard Shortcut
Chrome	Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac)
Firefox	Ctrl+Shift+Delete
Safari	Cmd+Option+E
Edge	Ctrl+Shift+Delete

After clearing cache:

Select "Cached images and files"
Click Clear data
Refresh the page

Try a Different Browser

Test if the issue is specific to your browser:

Chrome
Firefox
Safari
Edge

If the profile loads in a different browser, the issue is with your original browser.

Check Browser Extensions

Browser extensions can interfere with page loading. Test in incognito or private mode:

Browser	Private Mode Shortcut
Chrome	Ctrl+Shift+N
Firefox	Ctrl+Shift+P
Safari	Cmd+Shift+N
Edge	Ctrl+Shift+N

If the profile loads in private mode, an extension is likely causing the problem. Disable extensions one by one to find the cause.

Verify Internet Connection

A slow or unstable internet connection can prevent loading. Try:

Checking other websites to confirm your connection works
Restarting your router
Switching from WiFi to mobile data (or the opposite)

What to Do If Nothing Works

If none of these solutions help:

Note any error messages you see
Contact support with details about the issue
Include your browser name and version
Include what device you are using
List what troubleshooting steps you already tried

Need more help? Visit our Help Center or contact support.

My Profile Won't Load