Booking Settings and Customization
The Booking Settings page allows you to customize how your appointment scheduling system operates. From buffer times to advance booking limits, these settings help you control the booking experience for both you and your visitors. This guide explains each setting and provides recommendations for optimal configuration.
Accessing Booking Settings
To access your booking settings:
- Go to your Dashboard
- Click on Bookings in the navigation
- Select the Settings tab
All booking customization options appear on this page.
Enabling and Disabling Bookings
The main toggle controls whether visitors can book appointments with you.
| Setting | What Happens |
|---|---|
| Enabled (On) | Visitors see the Book a Time button on your profile |
| Disabled (Off) | Booking button is hidden from your profile |
When you disable bookings:
- The booking button disappears from your public profile
- Existing bookings remain intact
- You can still manage and fulfill existing appointments
When to Disable Bookings
Temporarily disable bookings when:
- You are going on vacation
- You are not accepting new clients temporarily
- You need to set up your schedule before going live
- You have reached capacity for the current period
Buffer Time Between Appointments
Buffer time creates automatic gaps between appointments. This prevents back-to-back meetings and gives you time to prepare.
| Buffer Setting | Use Case |
|---|---|
| 0 minutes | No buffer; appointments can be consecutive |
| 15 minutes | Quick break for notes or short calls |
| 30 minutes | Standard buffer for preparation and follow-up |
| 60 minutes | Extended buffer for detailed preparation |
How Buffer Time Works
If you set a 30-minute buffer:
- Visitor books a 30-minute meeting at 10:00 AM
- The meeting ends at 10:30 AM
- The next available slot is 11:00 AM (30-minute buffer applied)
Buffer time is added automatically and visitors only see available slots that respect your buffer settings.
Minimum Notice Period
The minimum notice period controls how far in advance someone must book. This prevents last-minute bookings that you cannot prepare for.
| Notice Period | Effect |
|---|---|
| 1 hour | Allows same-day, nearly immediate bookings |
| 24 hours | Requires at least next-day booking |
| 48 hours | Two days advance notice required |
| 1 week | Week-ahead planning only |
Choosing Your Notice Period
Consider these factors when setting minimum notice:
- Preparation time: How much do you need to prepare for meetings?
- Calendar management: How often do you check your bookings?
- Client expectations: What is standard in your industry?
For most professionals, 24 to 48 hours provides a good balance between accessibility and preparation time.
Maximum Advance Booking
The maximum advance booking controls how far into the future someone can book. This prevents bookings so far ahead that your schedule may change.
| Advance Limit | Use Case |
|---|---|
| 1 week | Only near-term, confirmed availability |
| 2 weeks | Short-term planning window |
| 1 month | Standard booking range for most professionals |
| 3 months | Long-term scheduling for established practices |
Choosing Your Advance Limit
Consider:
- Schedule stability: How predictable is your calendar?
- Planning needs: Do clients need to book far ahead?
- Business type: Some services require longer planning periods
Start with a shorter window and expand as you understand your booking patterns.
What Visitors Experience
When a visitor uses your booking feature, they go through a streamlined process:
The Visitor Booking Flow
- Book a Time button: Visitor clicks to start booking
- Calendar view: Available dates are highlighted
- Date selection: Visitor picks a date
- Time slots: Available times appear based on your settings
- Appointment type: Visitor selects meeting type
- Contact form: Visitor enters their information
- Confirmation: Booking is confirmed and submitted
All your settings (buffer time, notice period, advance limits) are reflected in the available options visitors see.
Time Zone Handling
MYZO automatically handles time zone conversions between you and your visitors:
| Your Side | Visitor Side |
|---|---|
| Set availability in your local time zone | See slots in their local time zone |
| View bookings in your time zone | Receive confirmation in their time zone |
| System stores UTC time internally | Conversions happen automatically |
How It Works
- You configure availability in your time zone
- A visitor in a different time zone views your profile
- They see available times converted to their local time
- When they book, the system records the actual UTC time
- Both you and the visitor see the meeting in your respective time zones
You do not need to manually convert times or worry about time zone confusion.
Recommended Settings for Different Professionals
Here are suggested settings based on professional type:
Consultants
| Setting | Recommendation |
|---|---|
| Buffer time | 30 minutes |
| Minimum notice | 24-48 hours |
| Maximum advance | 1 month |
Coaches
| Setting | Recommendation |
|---|---|
| Buffer time | 15-30 minutes |
| Minimum notice | 24 hours |
| Maximum advance | 2-4 weeks |
Service Providers
| Setting | Recommendation |
|---|---|
| Buffer time | 15 minutes |
| Minimum notice | 48 hours |
| Maximum advance | 1 month |
Best Practices
Follow these recommendations for optimal booking settings:
Start Conservative
Begin with more restrictive settings:
- Longer notice periods
- Shorter advance booking windows
- More buffer time
Expand as you understand your workflow and client needs.
Leave Buffer Time
Always set some buffer time between appointments. Back-to-back meetings lead to:
- Running late
- Inadequate preparation
- Burnout
Even 15 minutes makes a significant difference.
Require Reasonable Notice
24 to 48 hours notice is standard for most professionals. This gives you time to:
- Review the booking
- Prepare materials
- Confirm the appointment
Review Settings Regularly
Check and adjust your settings:
- When your schedule changes
- Seasonally if your business has cycles
- Based on feedback from booking patterns
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