The MYZO Bookings feature is designed to work reliably, but you may occasionally encounter issues. This guide covers the most common booking problems and provides step-by-step solutions to resolve them.

No Available Times Message

If visitors see a "No available times for the selected date" message, the issue is usually with your availability configuration.

Possible Causes and Solutions

Cause	Solution
Day is disabled	Enable the day in your availability settings
Hours not configured	Set start and end times for that day
Buffer time too long	Reduce buffer time to allow more slots
Day fully booked	No action needed; this is expected behavior
Date too soon	Visitor is trying to book within your notice period
Date too far ahead	Visitor is trying to book beyond your advance limit

How to Fix

Go to Dashboard > Bookings > Settings
Check your Availability settings for that day
Verify the day is enabled and has hours configured
Check your buffer time and minimum notice settings
Review existing bookings to see if the day is full

Booking Button Not Showing

If the "Book a Time" button does not appear on your public profile, check these requirements.

Requirements Checklist

Requirement	How to Check
Bookings enabled	Dashboard > Bookings > Settings toggle is ON
Pro or Business plan	Check your subscription status
Appointment types exist	At least one appointment type must be created
Profile is public	Your profile must be visible to visitors

Step-by-Step Troubleshooting

Go to Dashboard > Bookings
Check that the Enable Bookings toggle is ON
Verify you have at least one appointment type created
Check your subscription status to confirm you have Pro or Business
Ensure your profile is set to public in your profile settings
Refresh your public profile page to see the changes

Double Bookings

MYZO automatically prevents double bookings. The system blocks time slots when they are already booked.

If You Experience Overlapping Bookings

This rare situation may occur if:

Bookings were made before you updated your availability
A system delay occurred during simultaneous booking attempts

How to Resolve

Review all bookings on the conflicting date
Identify which booking should take priority
Cancel the conflicting booking
Contact the affected visitor to reschedule
If the issue persists, contact support with booking details

Wrong Times Showing

Time-related issues usually involve time zone settings or daylight saving transitions.

Common Time Zone Issues

Issue	Explanation
Your time zone incorrect	Your account time zone may not match your location
Visitor time zone difference	Visitors see times in their local time zone
Daylight saving transition	Recent time changes can cause temporary confusion

How to Fix Time Zone Issues

Go to Settings > Account
Verify your time zone is set correctly
Remember that visitors see times in their own time zone
After daylight saving changes, wait 24 hours for systems to sync

If a visitor reports wrong times:

Confirm what time zone they are in
Verify the booking shows correctly in your dashboard
Check if the issue is a display problem or actual scheduling error

Not Receiving Booking Notifications

If you are not getting email notifications for new bookings, follow these troubleshooting steps.

Email Notification Checklist

Check spam folder: Email notifications may be filtered as spam
Verify email address: Confirm your email is correct in account settings
Add to contacts: Add MYZO notification emails to your contacts
Check email filters: Ensure you have not created filters blocking notifications
Allow time for delivery: Notifications may have a short delay

Alternative: Check Dashboard Directly

Even without email notifications, you can view all bookings:

Go to Dashboard > Bookings
Review pending bookings that need your attention
Consider checking the dashboard daily as a backup

Cannot Delete Appointment Type

Deleting an appointment type may be blocked in certain situations.

Why Deletion May Be Blocked

Reason	Solution
Only appointment type	Create another type first, then delete
Pending bookings exist	Cancel or complete pending bookings first

How to Delete an Appointment Type

Create a new appointment type if this is your only one
Check for pending bookings using the type you want to delete
Cancel or complete those bookings
Return to appointment types and delete

Visitor Cannot Complete Booking

If visitors report problems completing their booking, gather information and troubleshoot.

Information to Collect from Visitor

Which step in the booking process failed
What error message they saw (if any)
What browser and device they are using
Whether they tried refreshing the page

Troubleshooting Steps

Ask the visitor to refresh the page and try again
Suggest they try a different browser
Check if the time slot is still available (someone else may have booked it)
Verify your booking settings have not changed
Ask the visitor to clear their browser cache

If the Problem Persists

Contact support with:

The visitor's description of the issue
Your booking settings
Any error messages reported
Steps to reproduce the problem

Calendar Not Loading

If your bookings calendar fails to load in the dashboard:

Quick Fixes

Refresh the page: Press F5 or Ctrl+R
Clear browser cache: Remove cached data for MYZO
Try a different browser: Test in Chrome, Firefox, or Safari
Check internet connection: Ensure stable connectivity
Disable browser extensions: Ad blockers may interfere

Bookings Not Saving

If changes to bookings or settings do not save: